Help desk
3 articles tagged Help desk.
CompTIA A+ Study Guide: Core 1 and Core 2 Objectives and Study Plan
CompTIA A+ needs two exams, Core 1 (220-1201) and Core 2 (220-1202). See the domains and weights, exam format, free resources and an eight-week study plan.
Entry-Level IT Support Resume: What to Include and How to Show Skills
Build an entry-level IT support or help desk resume from the duties employers list: a skills section, project bullets, certifications and honest ways to show hands-on practice without work history.
Help Desk Interview Questions and Answers for Beginners: A Prep Guide
Prepare for an entry-level help desk interview: common technical, scenario and behavioral questions, with answer outlines built on tools such as ipconfig, nslookup and gpresult.